Get in Touch With Us

This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support service. We are an independent research and comparison publisher — we do not run casinos, hold player funds or process withdrawals, so knowing who to write to first will save you time.

Email us and what to include

Email is the only channel we operate. Write to us through the contact address published on northernmovement.co.uk and we will read every message. We aim to reply within two working days; during busy periods it can take longer, and we would rather send a considered answer than a fast, useless one.

Messages get answered faster when they include:

• The casino name as it appears on the site, not a shortened version.
• The page or section you are asking about, so we can check the exact wording we published.
• Dates in UK format (for example 26/09/2026) for anything time-sensitive, such as a bonus term you believe has changed.
• What you have already been told by the operator, if you have contacted them.

Please do not send passwords, full card numbers, copies of identity documents or bank statements. We have no use for them and no need to hold them.

What we can help with — and what we can't

We can help	We can't help
Explaining wagering requirements, game contribution, maximum bonus bets, expiry dates and cashout caps	Releasing a withheld balance or overturning a casino's decision
Correcting outdated bonus terms, payment methods or withdrawal limits on our pages	Opening, closing or verifying an account on your behalf
Pointing you to the right complaints route or support organisation	Acting as an alternative dispute resolution body
Answering general questions about GAMSTOP, UK Gambling Commission licensing and overseas licences	Giving legal, tax or financial advice
Editorial, press and partnership enquiries	Guaranteeing coverage, ranking or a payout of any kind

How we are funded, and why it does not change the rankings

Some links on Non Gamstop Casinos are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement pays for the research; it does not buy a position in a list. Ranking is editorial and reflects the terms we can verify — bonus conditions, stated withdrawal processing times, limits, fees, game range, support quality and how clearly the operator publishes its rules. Ratings shown on our cards are our own editorial scores, not customer review averages, and advertised payout speeds are the operator's claims rather than results we have measured.

If you think a commercial relationship has coloured something we wrote, say so in your message and quote the sentence. We would rather correct a page than defend it.

Corrections about specific casinos

Offers move quickly on non GamStop sites, and terms are often rewritten without notice. If a figure on our pages no longer matches the operator's own terms and conditions, tell us. Below are the headline offers we currently list, so you can check the exact wording you are querying. Every one of these is a bonus with conditions attached — wagering, minimum deposit, game weighting, maximum bet while a bonus is live and a cap on what can be withdrawn from bonus winnings. None of them are free money, and all require a deposit unless the operator explicitly states otherwise.

Betmica

Our top-ranked listing, at an editorial 10.0, mainly because its published terms on payouts and bonus handling were among the clearest we could verify. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, typically spread across more than one deposit — check the qualifying minimum for each stage, the wagering multiple, the expiry window and the maximum bet permitted while the bonus is active before you commit. The limitation worth naming: a headline percentage this large only unlocks in full at deposit levels most readers will never reach, and the wagering attached to the higher tiers is correspondingly heavy. Treat the £5,700 figure as a ceiling, not an expectation.

Kikibet

Rated 9.9, listed for a spread of payment routes and a sportsbook sitting alongside the casino. The offer is 350% up to £5,555 with 300 free spins. Free spins of this volume are usually drip-fed daily and locked to named slots, with their own separate wagering on winnings — read that clause specifically, because it is where most disappointment comes from. Limitation: free spin winnings frequently carry a cash-out cap independent of the main bonus cap, which can make the 300-spin figure less generous than it appears.

Betninja

Rated 9.8. It earns its place through a plainer, flatter offer rather than a headline percentage: £1,000 bonus and 100 free spins for new players. For readers who dislike multi-tier packages, a single-figure cap is easier to plan against. Limitation: a smaller headline means the wagering requirement carries proportionally more weight against modest deposits, and the lower bonus ceiling gives less room if you are depositing at the top end.

WinnerIsland

Also 9.8, and included because its welcome package is advertised in euros — up to €1,000 plus 100 free spins. That matters for a British reader: if the account is held in euros rather than GBP, your debit card or bank may apply a conversion charge on both deposit and withdrawal, and the sterling value of a cap will move with the exchange rate. Limitation: currency conversion costs are outside the casino's control and are easy to overlook when comparing a euro offer against a pound one.

The rest of the list

Zombillion (9.7, 250% up to £4,000 + 200 free spins), Smash Casino (9.7, 600% up to €10,000 slots package), Nightluck (9.7, €6,400 + 280 free spins + 805%), CoinPoker (9.7, 150% up to $2,000), Rivo (9.5, 1000% up to €10,000 + 25% cashback) and Daytonaspin (9.5, 255% up to £4,500 + 255 free spins) all appear with the same caveats: percentages are tiered, spins are conditional, and the non-sterling offers carry conversion exposure. CoinPoker's dollar-denominated offer and crypto-oriented setup is the clearest example of an account where GBP is unlikely to be the base currency. Queries about any of these are welcome — quote the figure you are questioning.

Money questions we are asked most

We cannot see your account, but we can explain the mechanics.

• Cost of taking part — a real-money deposit, subject to the operator's minimum. Minimums vary and are set by the casino, not by us.
• Paying in — commonly debit card, bank transfer, e-wallets and, at some sites, cryptocurrency. PayPal is rarely available at casinos outside the Great Britain licensing system, so verify it on the cashier page rather than assuming.
• Getting paid out — usually back to the method you deposited with, where possible. Processing times quoted by operators are advertised targets; e-wallets and crypto are generally quicker than bank transfers, but internal review comes first and that is the step that actually decides how fast a withdrawal lands.
• Fees and conversion — a casino may charge on certain methods, and your bank may add a foreign transaction or conversion charge on any non-GBP account. Check both sides.
• Limits — daily, weekly and monthly withdrawal caps are common, as are separate caps on bonus winnings. A large win can take several cycles to be paid out in full.
• Verification — KYC identity checks, and sometimes source-of-funds checks on larger sums, are standard. Submitting documents early usually shortens the wait.

Payout delays and complaints: the order to do things in

1. Re-read the withdrawal terms — pending periods, limits, outstanding bonus wagering and any minimum withdrawal amount.
2. Complete verification in full, including any source-of-funds request.
3. Contact the casino's own support and ask for the reason in writing. Keep the transcript.
4. Escalate through the operator's formal complaints procedure, which its terms should set out along with a deadline.
5. If the casino holds an overseas licence, ask who its licensing authority or dispute service is and take the complaint there.

Write to us at any point and we will explain the process and check what the operator publishes. What we cannot do is compel payment. Our research-based list of non GamStop casinos sets out how we assess payout terms in more detail.

Games and betting queries

Most questions we receive are about the catalogue rather than the cashier. The sites we cover generally split into slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and, at operators like Kikibet, a sportsbook. Sports sections typically offer pre-match and in-play markets, accumulators, bet builders, cash-out and sometimes esports, with free bets carrying minimum qualifying odds — often around 1.50 in decimal terms, though the exact figure is set by the operator. Shared casino and sportsbook wallets are common but not universal. We can explain RTP, slot volatility and how software providers differ; we cannot tell you what a game will do next.

Eligibility, regulation and self-exclusion enquiries

Everything on Non Gamstop Casinos is for adults aged 18 or over. Casinos described as "not on GamStop" are licensed outside Great Britain and are not authorised by the UK Gambling Commission, which means UKGC consumer protections and the GAMSTOP self-exclusion scheme do not apply to them. GAMSTOP is the national self-exclusion service covering Great Britain and lets you exclude for six months, one year or five years from operators licensed there. Accepting British customers is not the same as being licensed to serve them — we say so plainly on every page.

If you are registered with GAMSTOP, or you have asked us about blocking software or self-exclusion, we will answer by pointing you to support rather than to a casino. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Blocking software and bank-level gambling blocks are also worth asking your bank about. Please do not email us asking to be excluded from an operator — only the operator can action that, and only GAMSTOP can action a GAMSTOP exclusion.

How we research what we publish

Our assessments come from reviewing published terms, cashier pages, licence statements and operator documentation, and from re-checking them on a schedule. Findings on this page were last reviewed on 26 September 2026 by Max Wilkinson. We have not tested withdrawals, deposited funds or played at any operator listed, and we do not present advertised payout speeds as measured results. Where something is unconfirmed, we say it is unconfirmed rather than filling the gap.

If your message concerns a factual error, mark it clearly in the subject line — those go to the front of the queue. Otherwise, take your time explaining what you need, and we will do the same answering it.